Privacy Policy

This privacy policy explains how snow-condor collects, uses, stores, and protects personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws.

Information We Collect

We collect information that you provide directly to us when using our services:

• Name and contact details when you submit an enquiry form
• Email address for correspondence purposes
• Property address and details relevant to energy assessments
• Service preferences and requirements you communicate to us

We also automatically collect certain technical information when you visit our website, including browser type, device information, and pages visited. This data helps us improve our website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To schedule and conduct energy assessments
• To prepare and deliver assessment reports
• To communicate about your booking or service delivery
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contract performance: Processing necessary to provide services you have requested
• Legitimate interests: Processing necessary for our business operations, provided it does not override your rights
• Legal obligation: Processing required to comply with applicable laws
• Consent: Where you have given explicit consent for specific processing activities

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our services, bound by confidentiality agreements
• Professional advisers including lawyers and accountants when necessary
• Regulatory authorities when required by law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Assessment records and reports are retained for six years to comply with professional record-keeping requirements. Contact information from enquiries that do not proceed to bookings is deleted after twelve months.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and access controls limiting who can view personal data.

Your Rights

Under data protection law, you have the following rights:

• Right to access: Request a copy of personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another party
• Right to object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided on our contact page.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about what cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy when visiting our website.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

snow-condor
47 Whitfield Street
London W1T 4HF
[email protected]

Last updated: January 2024